Privacy Policy

Last updated: 20 July 2026

At Matt Ollive Design ("we", "us", "our"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you visit our website https://www.mattollive.com/, make an enquiry, or work with us as a client.

We operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1 Who We Are (Data Controller)

For the purpose of UK data protection laws, the data controller is:

Business Name: Matt Ollive Design

Contact Name: Matt Ollive

Email Address: matt@mattollive.com

Address: 5 Hopwood Gardens, Tunbridge Wells, TN4 9PT

If you have any questions about this policy or how we handle your personal data, please contact us using the details above.

2 What Personal Data We Collect

We may collect and process the following personal data about you:

Identity & Contact Data: Your name, email address, phone number, business name, and postal address when you fill in a contact form, request a quote, or hire us for design services.

Client & Project Data: Information, brand assets, images, copy, and project briefs you provide to us to carry out graphic design, branding, or web design work.

Financial & Billing Data: Payment details, bank account information, and invoice history for processing payments.

Technical & Usage Data: Information about how you interact with our website, including your IP address, browser type, device information, pages viewed, and visit duration (collected via cookies and site analytics).

3 How We Collect Your Data

We collect data through:

Direct Interactions: When you contact us via email, phone, or website forms, subscribe to updates, or engage our design services.

Automated Technologies: As you browse our website, analytics tools and cookies may automatically gather technical usage data.

4 How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we process your personal data under the following circumstances and lawful bases:

Managing Enquiries and Quotes: We use your identity and contact details to respond to messages, project enquiries, and quote requests submitted through our website or via email. The lawful basis for this processing is our legitimate interests in running and growing our design business.

Fulfilling Design Contracts: When you engage us for graphic design, branding, or digital services, we process your contact details, project information, and billing data to deliver the work, manage client communication, and process invoices. The lawful basis for this is the performance of a contract to which you are a party.

Tax and Financial Compliance: We retain invoice, billing, and transaction records to maintain accurate financial accounts and comply with legal accounting and tax rules. The lawful basis for this is compliance with a legal obligation.

Website Performance and Security: We process technical usage data to monitor, secure, and improve our website's functionality and user experience. The lawful basis for this is our legitimate interests (to keep our website secure and operational) or consent where required for non-essential cookies.

5 Cookies and Web Analytics

Our website uses cookies (small text files stored on your device) to help the site function securely and to analyse traffic via Squarespace Analytics.

Essential Cookies: Necessary for the website to function securely (e.g., cross-site forgery protection).

Analytics Cookies: Help us understand visitor numbers and page performance.

You can manage or disable non-essential cookies via your web browser settings at any time.

6 Sharing Your Data

We do not sell, rent, or trade your personal data to third parties.

We may share your data with trusted service providers who help us operate our business, strictly under confidentiality agreements:

Professional Software & Platforms: Cloud storage, project management, or invoicing platforms (e.g., Adobe Creative Cloud, Xero, Google Workspace).

Website & Hosting Providers: Squarespace (website host and analytics).

Subcontractors / Print Partners: Commercial printers or specialist contractors, solely when necessary to fulfil a project deliverable requested by you.

Legal / Professional Advisers: Accountants, auditors, or insurers when legally required.

7 Data Security and Storage

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, accessed, or altered. Access to your data is restricted strictly to those who have a genuine business need to know.

Your data is primarily stored within the UK and European Economic Area (EEA). Where third-party service providers transfer data outside the UK (e.g., US-based cloud servers), we ensure adequate safeguards are in place, such as Standard Contractual Clauses or equivalent UK International Data Transfer Agreements.

8 Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or tax reporting requirements.

Enquiry Data (no contract established): Retained for up to 12 months before deletion.

Client & Project Files: Retained for the duration of our working relationship and up to 6 years after project completion for legal, tax, and intellectual property records.

9 Your Legal Rights

Under UK data protection law, you have rights regarding your personal data, including the right to:

Access: Request a copy of the personal data we hold about you.

Correction: Request correction of incomplete or inaccurate data.

Erasure: Request that we delete your personal data (where there is no good reason for us continuing to process it).

Object / Restrict: Object to or restrict the processing of your data under certain circumstances.

Withdraw Consent: Withdraw your consent at any time where processing relies on consent.

To exercise any of these rights, please email us at matt@mattollive.com.

10 How to Complain

If you have any concerns about our use of your personal data, you can make a complaint to us directly at matt@mattollive.com.

You also have the right to lodge a complaint at any time with the Information Commissioner's Office (ICO), the UK regulator for data protection issues. Matt Ollive ICO registration reference: ZC205939

Website: www.ico.org.uk

Helpline: 0303 123 1113

11 Changes to This Privacy Policy

We keep this policy under regular review and will update this page with any changes.