FAQs
Welcome to my FAQ page. If you are looking to elevate your brand or start a new project, I’ve put together some answers to common questions to help bring clarity to the process. If you can’t find what you are looking for here, please feel free to get in touch directly.
About Working Together
What specific design services do you offer?
I specialise in brand identity, logo design, and comprehensive brand consultancy. Whether you are a startup needing a full visual identity or an established business looking to refresh your look, I help bring clarity to your brand. Beyond identity design, I also produce marketing collateral, such as brochures, leaflets, and strategic brand guidelines.
I’m an established business; is my brand ready for a refresh?
If your business has evolved, introduced new services, or if your current visual identity feels dated and no longer reflects your professional image, it is likely time for a refresh. If you are struggling to communicate your value to your customers, my role is to help bridge that gap and sharpen your focus.
What is your design process?
I believe in a collaborative, structured approach. It usually begins with a consultation to understand your business goals, target audience, and current challenges. From there, we move into strategy, concept development, and design refinement. My goal is to ensure the final result doesn't just look good, but works hard to communicate your business’s true identity.
What industries or sectors do you work with?
Over the past 20+ years, I have worked across a diverse range of sectors, with deep expertise in lifestyle, interior design, corporate services, hospitality, and local independent businesses. Whether you are an established company or an emerging brand, I tailor visual solutions to suit your target market.
Can you help with digital assets as well as print?
Yes. From prepress artworking and printed brochures to motion graphics, digital campaign strategies, and web design, I deliver consistent design across all your marketing channels
Logistics & Investment
What are your payment terms?
To ensure I can fully dedicate the necessary time and resources to your project, I implement a mandatory 50% upfront payment policy for all client projects. This allows us to safeguard the project timeline and ensures we are both fully committed to the work ahead. The remaining balance is invoiced upon project completion.
How long does a project typically take?
Timelines vary depending on the scope and complexity of the project. A logo design project will have a different timeline compared to a full brand rollout including leaflets, stationery, and comprehensive guidelines. During our initial consultation, I will provide a realistic estimate based on your specific requirements.
What happens if I need changes or revisions?
Collaboration is at the heart of what I do. My design proposals include a set number of revision rounds to ensure we fine-tune the concepts to perfection. We will agree on the scope of work upfront so you know exactly what is included, ensuring the process remains smooth and transparent.
Getting Started
How do I get started?
The best way to start is to get in touch via my contact form or email. Tell me a little bit about your business, the challenges you are facing, and what you are hoping to achieve. From there, we can arrange a time to discuss how I can help bring clarity to your brand.
You can reach out directly via the contact form on the website, email me at matt@mattollive.com, or call 07742493577.
I am based in Tunbridge Wells, Kent, and work with clients locally and across the UK.
Still have a question?
I’m here to help.
If your question wasn't answered here, reach out and let's start a conversation about your brand.